Terms and Conditions
If you miss a payment required by your financing agreement, Kaydso may restrict access to your enrolled device through device-management software. Contact Kaydso if you have paid, need help, or believe a restriction is a mistake.
1. Who these terms apply to
These terms explain device management for customers of KAYDSO INSTALLMENTS LIMITED (Kaydso), whose supported Android device is enrolled in our financing programme. Our registered office is Unit 103, Botan Building, Road No. 1, Downtown District, Hargeisa.
Your signed financing or notary agreement sets out your device, price, deposit, instalments, payment dates and other financial obligations. This page does not create a new loan, change an agreed payment schedule or introduce additional charges. Any mandatory consumer rights remain unaffected.
2. Enrolment and acknowledgement
Before enrolment, review your financing agreement and the device setup disclosures. Ask Kaydso to explain anything you do not understand before accepting. Opening this webpage alone does not constitute acceptance of a financing agreement or permission to enrol a device.
On an enrolled device, the device-management enrolment screens appear during setup when connected to the internet, or when the device first connects if setup was completed offline. After those screens are accepted, device-management software is installed to manage the financed device. Device management can restrict use and enforce supported settings, including restrictions on developer access.
3. Payments and restrictions
Make payments using the payment instructions in your financing agreement or those confirmed directly by Kaydso. Keep your payment reference or receipt. Kaydso may send payment reminders and may restrict the enrolled device if you do not make the payments required by your agreement, subject to that agreement and applicable law.
A restriction can limit access to apps and ordinary device functions. Available functions depend on the device and its configuration. Emergency calling remains available. The lock screen or device-management app provides access to supported settings and customer support options. Supported payment options may also remain available. Do not assume that every app or ordinary calling feature will remain accessible while the device is restricted.
4. Restoring access after payment
Once Kaydso confirms the payment needed to bring your account up to date, or confirms that a restriction was applied in error, Kaydso will arrange the appropriate unlock action. Connect the device to mobile data or Wi-Fi so it can receive the updated status. Where available, use Refresh Status in the device-management app.
If the device remains restricted, contact Kaydso with your account reference and payment reference. We can check the account and assist with the supported unlock process, including an offline PIN where appropriate. Payment processing and connectivity can affect when access returns; a payment receipt alone may not immediately update the device.
5. Completion of your financing agreement
After Kaydso confirms that all obligations required for completion of your device financing agreement have been fulfilled, Kaydso will arrange release of the device from financing-related management. Keep the device connected to receive the release action. Contact us if a restriction remains after completion.
6. Device and account information
Device management involves processing identifiers for the enrolled device, enrolment and management status, and information needed to apply or resolve restrictions. Kaydso uses your account and payment records to administer your financing agreement. Technology service providers support device management and may process the information needed to operate it. Review the notices shown during device setup for information about their processing.
Contact Kaydso for information about your account data, to request a correction, or to raise a privacy concern. Do not send passwords, mobile-money PINs or one-time verification codes to customer support.
7. Help, payment difficulties and disputes
If you cannot make a payment, contact Kaydso to discuss your account. A changed schedule applies only when agreed with Kaydso. If you dispute a payment balance or device restriction, tell us what happened and provide the relevant payment reference so we can investigate. This page does not limit any complaint or remedy available under applicable law.
Phone: +252 63 333 8086
Email: info@kaydso.com
8. About this information
Kaydso is your point of contact for financing, payment and account disputes. Updates to this page do not by themselves change your signed financing agreement.